Terms of Shipment
WHEN WILL MY ITEMS BE SHIPPED?
All items are subject to a handling period before they are dispatched.
99% of orders leave the warehouse within 3-7 business days of payment.
We will notify you by email when your items have been shipped.
WHEN WILL I RECEIVE MY ITEM(S)?
Processing time: 3-7 business days. We will provide tracking information within 3-7 business days. (Note that our International fulfillment centers do not ship during weekends or holidays) Standard Shipping Times 10-20 business days.
Can I change the destination address of my order?
After your order has been sent out, you may not change your shipping address.
HOW CAN I MODIFY MY ORDER?
We only allow order modification before the product is produced. If the product is already in production and cannot be changed, if it has to be changed, you will be charged a 30% depreciation fee.
If you cannot connect to our ticket system above, please email to our support email: [email protected]genshinimpactmerch.com
CAN I RECEIVE MY ORDER IN MY COUNTRY?
We Ship To Worldwide!
HOW CAN I TRACK MY ORDER?
We provide tracking numbers for all orders.
It may take up to 3-10 business days after your order has shipped for your tracking information to become available online (it might take longer depending on how fast the postal services are processing shipments).
You can track your order via the below link: https://www.genshinimpactmerch.com/pages/trackorder
Please keep in mind delivery dates may change due to inclement weather conditions or holidays.
Do you ship internationally?
We Ship To Worldwide!
All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.
If your personalized product was remade, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you with a perfect gift.
At this time, we do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii may exceed normal delivery times.
Expedited shipping is not offered to P.O. Box shipping addresses.
We do not offer overnight shipping.
If you have any questions, please feel free to contact us via email: [email protected]